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Privacy statement

We collect information about you via our website (www.doloris.nl and it’s subdomains jobs, shop and tickets), our newsletters and when ordering and reserving tickets for the visit to the Meta Maze of Doloris B.V. (after this: Doloris’ Meta Maze). We think it is important that you know exactly what information we collect about our visitors, for what purposes we use this information and how long we store this information. We have described this in this Privacy Statement. In any case, Doloris B.V. guarantees that your personal data will be collected and used in a careful manner and in accordance with the law. We recommend that you read this Privacy Statement carefully before using our website, ordering tickets or visiting the Meta Maze.
If you have any questions about this Privacy Statement, you can send us a message to itsme@doloris.nl.

1. Who is responsible for the processing of your personal data?
Doloris B.V.
Spoorlaan 21c
5038 CB Tilburg
Tel. +31 (0)13 208 40 58
CoC 70810702

2. Automatically generated information
In order for the website and newsletters to work optimally, for example, to display pages properly, we need certain information. Doloris B.V. therefore collects automatically generated information about your surfing behavior during your use of the website. This information consists of your IP address (number of your device that makes it possible to recognize your computer, phone or tablet), the type of browser (computer program for viewing internet pages), the computer system you use and the pages you visit on our website.
We use this information, among other things, to tailor our services to your wishes and to solve technical problems and security issues. The information can also be used to compose anonymous statistical data.

3. Contact form via the website
If you contact Doloris B.V. via the contact form on the website because you have questions or complaints, we will store your contact details and your question or complaint. We may ask you to provide more information if we consider it necessary for answering the question or handling the complaint. The information collected in this way is used, among other things, for answering the relevant questions and for handling complaints. The information provided is also stored on (secure) servers.

4. Buy e-tickets via the website or book a group visit
If you want to purchase tickets online, by telephone, or make a reservation online for a group visit, we ask you to provide personal data. This information is used to provide the service, such as sending the tickets to your email address or telephone number and drawing up a quotation, invoice or sending a confirmation and evaluation. The data is stored on (secure) servers and is not provided to third parties. This information is also used to send you newsletters and to make personal offers.
5. Subscribe to our digital newsletter
You can sign up for digital newsletters that are sent by us, for this we ask you to provide personal data where your email address and name are required. The information you provide or provide via other functionalities is stored on (secure) servers and not shared with third parties. If you have signed up for the newsletter, we will use the email address you provided to send the newsletter. We can also use your name and data that you have provided yourself about your preferences and wishes regarding your visit to Doloris’ Meta Maze to personalize the newsletter. Do you no longer want to receive newsletters from us? Then you can use the unsubscribe option included in each newsletter.

6. Marketing
Based on the information we collect, we try to tailor our offers to you as best we can. This is made up of your personal profile. These offers can be brought to your attention through private messaging (such as e-mail, SMS, Facebook messenger and / or Whatsapp) or via third-party websites.
For this we use:
• Data collected using cookies
• Data from statistical research in our databases
• Information you have given us when ordering tickets and making reservations
If you no longer want your information to be used for this purpose, you can withdraw the permission you have given by sending a message by email to itsme@doloris.nl.

7. Storage of personal data
We do not store your personal data longer than is necessary for the realization of the purposes for which the information was obtained.

8. Provision to third parties
We use third parties for the website and for ordering and booking tickets, for example for hosting our databases, e-ticket sales, e-mail shipping system, telephone numbers and marketing campaigns. We have agreements with these third parties in which protocols have been made about the technical and organizational measures they must take to protect your data. We do not further share your information with third parties. We partner with CM.com as a service provider for processing of personal data.

We can provide your information to third parties if you have given permission for this yourself.

9. No control over third party services and websites linked to
Our website may contain hyperlinks which you leave our website and end up on the website of another party. Doloris B.V. has no control over third party services and websites that you are linked to. It is therefore possible that a different privacy statement applies to these services and websites of third parties. We do not accept any responsibility or liability for (the operation and / or content of) services and / or websites of third parties.

10. Protection of your information
We care with great importance to good security of your information and have taken appropriate technical and organizational measures to protect your data against loss or any form of unlawful processing.

11. Right to inspect, amend or delete your information
If you want to view, correct, supplement or delete your information, you can send a request to this effect via itsme@doloris.nl. We will respond to your request within four weeks.

12. Minors
In principle, anyone can use the website, buy e-tickets, register as a friend and register for the newsletter. If you are under 16 years of age, ask permission from your legal representative (parent (s), guardian or caregiver) who has read this Privacy Statement.

13. Changes to this Privacy Statement
This Privacy Statement can be changed. The latest version of the Privacy Statement is from Aug 2022.